Returns & Exchanges
At OzMobiles, we want you to be completely satisfied with your refurbished device, which is why we offer a 30-day return policy and comprehensive warranty coverage. Whether you have changed your mind or encountered a technical issue, our streamlined process ensures a quick and easy resolution.
Check Your Eligibility
Ensure your return request is made within 30 days of purchase and that the device is in the same condition as received with all original packaging.
Submit a Return Request
Log into your OzMobiles account and complete the online returns form to receive your Return Merchandise Authorization (RMA) number and shipping instructions.
Prepare and Ship Your Device
Back up your data, perform a factory reset to remove all personal accounts, and securely pack the device using the prepaid shipping label provided.
Inspection and Refund
Once our technicians verify the device's condition and serial number, we will process your refund or exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing