Frequently Asked Questions
Everything you need to know about shopping with OzMobiles
What kind of warranty comes with my device?
All devices purchased from OzMobiles come with a standard 12-month warranty that covers any manufacturing defects or hardware malfunctions.
Are your refurbished phones battery-tested?
Yes, every device undergoes a rigorous 72-point inspection process, which includes a battery health check to ensure it meets a minimum of 80% original capacity.
How long does shipping take within Australia?
We offer free standard shipping on all orders. Typically, orders are processed within 24 hours and delivered within 2-5 business days depending on your location.
What is your return policy if I change my mind?
We offer a 30-day return policy. If you change your mind, you can return the device in its original condition for a refund or exchange, subject to a small restocking fee.
Do the phones come in their original packaging?
To reduce waste and pass savings to you, our devices are shipped in eco-friendly OzMobiles branded packaging and include a certified charging cable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and ZipPay.